Битрикс24 не звонит и нет карточки

Question

Хочу обратить ваше внимание на проблему, с которой столкнулись несколько наших пользователей. Сначала одному из них перестала отображаться возможность совершения звонков из нашего битрикса при клике, а также не появляется карточка при входящем звонке. На текущий момент у нас уже трое пользователей столкнулись с аналогичной проблемой.

Важно отметить, что телефония функционирует исправно, и сами телефоны работают нормально. Связь с битриксом устанавливается через внутренний номер, и если этот номер назначить другому пользователю в битриксе, все работает без каких-либо проблем. Это свидетельствует о том, что проблема не связана с компьютером или оборудованием, а, по всей видимости, заключается в самом битриксе.

К сожалению, Битрикса техническая поддержка отказывается рассматривать вопрос, утверждая, что проблема возникает на стороне модуля Мико. Они настаивают на том, чтобы обратиться к вам за помощью. Буду благодарен, если вы сможете пролить свет на данную ситуацию и помочь в решении проблемы.

Answer 1

См. лог:

ModuleBitrix24Integration/Bitrix24Integration.log
После инициации вызова со стороны Bitrix24 логе на стороне MikoPBX должна появиться строка:

[2023-10-18T11:13:28+03:00][info] ONEXTERNALCALLSTART: originate from user 1 <201> to 74952293042)

• ID пользователя = 1
• Внутренний номер = 201
• Набираемый номер = 74952293042 

Далее смотрим лог:

asterisk/verbose

Появится что то вроде:

[2023-10-18 11:13:28] VERBOSE[17483] dial.c: Called 201@internal-originate[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:1] Set("Local/201@internal-originate-00000013;2", "pt1c_cid=74952293042") in new stack[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:2] Set("Local/201@internal-originate-00000013;2", "MASTER_CHANNEL(ORIGINATE_DST_EXTEN)=74952293042") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:3] Set("Local/201@internal-originate-00000013;2", "number=201") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:4] ExecIf("Local/201@internal-originate-00000013;2", "0?Goto(internal-originate,201,5)") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:5] Set("Local/201@internal-originate-00000013;2", "__IS_ORGNT=") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:6] Gosub("Local/201@internal-originate-00000013;2", "interception_start,201,1") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx_lua.c: Executing [201@interception_start:1] return("Local/201@internal-originate-00000013;2", "")
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:7] ExecIf("Local/201@internal-originate-00000013;2", "1?Set(CALLERID(num)=74952293042)") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:8] ExecIf("Local/201@internal-originate-00000013;2", "0?Set(CALLERID(name)=)") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:9] GosubIf("Local/201@internal-originate-00000013;2", "0?internal-originate-custom,201,1") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:10] ExecIf("Local/201@internal-originate-00000013;2", "0?Goto(internal-originate-queue,201,1)") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:11] ExecIf("Local/201@internal-originate-00000013;2", "1?Set(__PT1C_SIP_HEADER=)") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:12] ExecIf("Local/201@internal-originate-00000013;2", "0?Goto(internal-num-undefined,201,1)") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:13] Gosub("Local/201@internal-originate-00000013;2", "set-dial-contacts,201,1") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@set-dial-contacts:1] NoOp("Local/201@internal-originate-00000013;2", "") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@set-dial-contacts:2] Set("Local/201@internal-originate-00000013;2", "SIP_CONTACT=") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@set-dial-contacts:3] Set("Local/201@internal-originate-00000013;2", "WS_CONTACTS=") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@set-dial-contacts:4] Set("Local/201@internal-originate-00000013;2", "DST_CONTACT=") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@set-dial-contacts:5] Return("Local/201@internal-originate-00000013;2", "") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:14] ExecIf("Local/201@internal-originate-00000013;2", "1?Set(__PT1C_SIP_HEADER=)") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [201@internal-originate:15] ExecIf("Local/201@internal-originate-00000013;2", "0?Dial(,,TtekKHhb(originate-create-channel,201,1)U(originate-answer-channel),s,1))") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Auto fallthrough, channel 'Local/201@internal-originate-00000013;2' status is 'UNKNOWN'
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [h@internal-originate:1] Gosub("Local/201@internal-originate-00000013;2", "interception_bridge_result,h,1") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx_lua.c: Executing [h@interception_bridge_result:1] return("Local/201@internal-originate-00000013;2", "")
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Executing [h@internal-originate:2] Hangup("Local/201@internal-originate-00000013;2", "") in new stack
[2023-10-18 11:13:28] VERBOSE[17484][C-00000035] pbx.c: Spawn extension (internal-originate, h, 2) exited non-zero on 'Local/201@internal-originate-00000013;2'
[2023-10-18 11:13:28] VERBOSE[17482][C-00000036] pbx.c: Executing [failed@all_peers:1] Hangup("OutgoingSpoolFailed", "") in new stack
[2023-10-18 11:13:28] VERBOSE[17482][C-00000036] pbx.c: Spawn extension (all_peers, failed, 1) exited non-zero on 'OutgoingSpoolFailed'
[2023-10-18 11:13:28] VERBOSE[17482][C-00000036] pbx.c: Executing [h@all_peers:1] Hangup("OutgoingSpoolFailed", "") in new stack
[2023-10-18 11:13:28] VERBOSE[17482][C-00000036] pbx.c: Spawn extension (all_peers, h, 1) exited non-zero on 'OutgoingSpoolFailed'

Так как "DST_CONTACT" переменная пустая - делаю вывод, что под номером 201 нет зарегистрированных телефонов / софтфонов. По этой причине вызов не состоялся. Приложение Dial не было выполнено. 

Comments

IP телефон зарегистрирован без каких либо ошибок, и он звонит и получает вызовы, нет связи с битриксом

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я вас описал пример как снять логи
пройдите по этой цепочке и приложите свой результат

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[2023-10-18 12:11:47] WARNING[65427] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.9.201:5060' on registration attempt to 'sip:b17_3139873@192.168.9.201:5060', retrying in '45'
[2023-10-18 12:11:49] WARNING[49479] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.9.201:5060' on registration attempt to 'sip:b17_2060877@192.168.9.201:5060', retrying in '45'
[2023-10-18 12:11:49] WARNING[49479] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.9.201:5060' on registration attempt to 'sip:b17_2060887@192.168.9.201:5060', retrying in '45'
[2023-10-18 12:11:52] WARNING[54296] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.8.201:5060' on registration attempt to 'sip:b2156_50232@192.168.8.201:5060', retrying in '45'
[2023-10-18 12:12:47] WARNING[49479] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.3.203:5060' on registration attempt to 'sip:b915049@192.168.3.203:5060', retrying in '45'
[2023-10-18 12:12:49] WARNING[54296] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.3.203:5060' on registration attempt to 'sip:b915665@192.168.3.203:5060', retrying in '45'
[2023-10-18 12:12:52] WARNING[48157] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.3.203:5060' on registration attempt to 'sip:b915686@192.168.3.203:5060', retrying in '45'
[2023-10-18 12:12:52] WARNING[36651] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.5.201:5060' on registration attempt to 'sip:b1642_39725@192.168.5.201:5060', retrying in '45'
[2023-10-18 12:12:53] WARNING[49479] res_pjsip_outbound_registration.c: No response received from 'sip:192.168.3.203:5060' on registration attempt to 'sip:b915849@192.168.3.203:5060', retrying in '45'
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] bridge_channel.c: Channel PJSIP/501-00002fd6 left 'simple_bridge' basic-bridge <279a2e2e-48ff-4ec7-9df2-ee05663c74fb>
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] bridge_channel.c: Channel PJSIP/742-00002fd5 left 'simple_bridge' basic-bridge <279a2e2e-48ff-4ec7-9df2-ee05663c74fb>
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] pbx.c: Executing [h@internal-users:1] ExecIf("PJSIP/501-00002fd6", "0?Goto(transfer_dial_hangup,h,1)") in new stack
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] pbx.c: Spawn extension (internal-users, 501, 16) exited non-zero on 'PJSIP/742-00002fd5'
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] app_stack.c: PJSIP/501-00002fd6 Internal Gosub(hangup_handler,s,1) start
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] pbx.c: Executing [h@internal-users:1] ExecIf("PJSIP/742-00002fd5", "0?Goto(transfer_dial_hangup,h,1)") in new stack
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] pbx.c: Executing [s@hangup_handler:1] NoOp("PJSIP/501-00002fd6", "--- hangup - PJSIP/501-00002fd6 ---") in new stack
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] pbx.c: Executing [s@hangup_handler:2] Gosub("PJSIP/501-00002fd6", "hangup_chan,s,1") in new stack
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] app_stack.c: PJSIP/742-00002fd5 Internal Gosub(hangup_handler,s,1) start
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] pbx.c: Executing [s@hangup_handler:1] NoOp("PJSIP/742-00002fd5", "--- hangup - PJSIP/742-00002fd5 ---") in new stack
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] pbx.c: Executing [s@hangup_handler:2] Gosub("PJSIP/742-00002fd5", "hangup_chan,s,1") in new stack
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] pbx_lua.c: Executing [s@hangup_chan:1] CELGenUserEvent("PJSIP/501-00002fd6", "eyJPTERfTElOS0VESUQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjgiLCJVTklRVUVJRCI6Im1pa29wYngtMTY5NzYyMDIzNi4zMjEyOF8yTjJGNjMiLCJWTVNUQVRVUyI6IiIsImFjdGlvbiI6Imhhbmd1cF9jaGFuIiwiYWdpX2NoYW5uZWwiOiJQSlNJUC81MDEtMDAwMDJmZDYiLCJhZ2lfdGhyZWFkaWQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjlfOFkzVjMwIiwiZGlhbHN0YXR1cyI6IiIsImRpZCI6IiIsImVuZCI6IjIwMjMtMTAtMTggMTI6MTI6NTkuNDQ3IiwibGlua2VkaWQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjgiLCJzcmNfbnVtIjoiNTAxIiwidmVyYm9zZV9jYWxsX2lkIjoiW0MtMDAwMDExMGNdIn0=")
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] pbx_lua.c: Executing [s@hangup_chan:1] UserEvent("PJSIP/501-00002fd6", "CdrConnector,AgiData:eyJPTERfTElOS0VESUQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjgiLCJVTklRVUVJRCI6Im1pa29wYngtMTY5NzYyMDIzNi4zMjEyOF8yTjJGNjMiLCJWTVNUQVRVUyI6IiIsImFjdGlvbiI6Imhhbmd1cF9jaGFuIiwiYWdpX2NoYW5uZWwiOiJQSlNJUC81MDEtMDAwMDJmZDYiLCJhZ2lfdGhyZWFkaWQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjlfOFkzVjMwIiwiZGlhbHN0YXR1cyI6IiIsImRpZCI6IiIsImVuZCI6IjIwMjMtMTAtMTggMTI6MTI6NTkuNDQ3IiwibGlua2VkaWQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjgiLCJzcmNfbnVtIjoiNTAxIiwidmVyYm9zZV9jYWxsX2lkIjoiW0MtMDAwMDExMGNdIn0=")
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] pbx_lua.c: Executing [s@hangup_chan:1] return("PJSIP/501-00002fd6", "")
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] pbx.c: Executing [s@hangup_handler:3] Return("PJSIP/501-00002fd6", "") in new stack
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] app_stack.c: Spawn extension (internal-users, h, 2) exited non-zero on 'PJSIP/501-00002fd6'
[2023-10-18 12:12:59] VERBOSE[64703][C-0000110c] app_stack.c: PJSIP/501-00002fd6 Internal Gosub(hangup_handler,s,1) complete GOSUB_RETVAL=
[2023-10-18 12:12:59] VERBOSE[64702][C-0000110c] app_mixmonitor.c: MixMonitor close filestream (mixed)
[2023-10-18 12:12:59] VERBOSE[64702][C-0000110c] app_mixmonitor.c: End MixMonitor Recording PJSIP/501-00002fd6
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] pbx_lua.c: Executing [s@hangup_chan:1] CELGenUserEvent("PJSIP/742-00002fd5", "eyJPTERfTElOS0VESUQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjgiLCJVTklRVUVJRCI6Im1pa29wYngtMTY5NzYyMDIzNi4zMjEyOF8yTjJGNjMiLCJWTVNUQVRVUyI6IiIsImFjdGlvbiI6Imhhbmd1cF9jaGFuIiwiYWdpX2NoYW5uZWwiOiJQSlNJUC83NDItMDAwMDJmZDUiLCJhZ2lfdGhyZWFkaWQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjhfMWgwMEU4IiwiZGlhbHN0YXR1cyI6IkFOU1dFUkVEIiwiZGlkIjoiIiwiZW5kIjoiMjAyMy0xMC0xOCAxMjoxMjo1OS40NDkiLCJsaW5rZWRpZCI6Im1pa29wYngtMTY5NzYyMDIzNi4zMjEyOCIsInNyY19udW0iOiI3NDIiLCJ2ZXJib3NlX2NhbGxfaWQiOiJbQy0wMDAwMTEwY10ifQ==")
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] pbx_lua.c: Executing [s@hangup_chan:1] UserEvent("PJSIP/742-00002fd5", "CdrConnector,AgiData:eyJPTERfTElOS0VESUQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjgiLCJVTklRVUVJRCI6Im1pa29wYngtMTY5NzYyMDIzNi4zMjEyOF8yTjJGNjMiLCJWTVNUQVRVUyI6IiIsImFjdGlvbiI6Imhhbmd1cF9jaGFuIiwiYWdpX2NoYW5uZWwiOiJQSlNJUC83NDItMDAwMDJmZDUiLCJhZ2lfdGhyZWFkaWQiOiJtaWtvcGJ4LTE2OTc2MjAyMzYuMzIxMjhfMWgwMEU4IiwiZGlhbHN0YXR1cyI6IkFOU1dFUkVEIiwiZGlkIjoiIiwiZW5kIjoiMjAyMy0xMC0xOCAxMjoxMjo1OS40NDkiLCJsaW5rZWRpZCI6Im1pa29wYngtMTY5NzYyMDIzNi4zMjEyOCIsInNyY19udW0iOiI3NDIiLCJ2ZXJib3NlX2NhbGxfaWQiOiJbQy0wMDAwMTEwY10ifQ==")
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] pbx_lua.c: Executing [s@hangup_chan:1] return("PJSIP/742-00002fd5", "")
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] pbx.c: Executing [s@hangup_handler:3] Return("PJSIP/742-00002fd5", "") in new stack
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] app_stack.c: Spawn extension (internal-users, h, 2) exited non-zero on 'PJSIP/742-00002fd5'
[2023-10-18 12:12:59] VERBOSE[64692][C-0000110c] app_stack.c: PJSIP/742-00002fd5 Internal Gosub(hangup_handler,s,1) complete GOSUB_RETVAL=

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втуренний номер 204 отвалился от битрикса

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в логе "ModuleBitrix24Integration/Bitrix24Integration.log" есть срочка как в моем примере? 

в verbose логе нет звонка. 

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я нашел проблему похоже: сотрудники как то добавились в несколько групп и я не могу их удалить оттуда, они после удаления возвращаются!Я не могу их оттуда удалить

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Если речь о модуле "Группы пользователей", То попробуйте снести модуль с настройками и заново настроить, такой вариант подойдет, если сотрудников мало.

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Полностью удали и перенастроили, проблемы со связью у некоторых абонентов не решилась....вот лог: https://rti.bitrix24.by/~441f6

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[2023-10-24T14:00:25+03:00][info] REQUEST: {"telephony.externalcall.register_6537a3c7a02ad2.62379356":{"USER_PHONE_INNER":"205","USER_ID":"20","PHONE_NUMBER":" 375293404406","CALL_START_DATE":"2023-10-24T14:00:23 03:00","CRM_CREATE":"1","SHOW":"1","TYPE":"2","LINE_NUMBER":" 375(44)799-13-18"},"telephony.externalcall.register_6537a3c79a6212.95307755":{"USER_PHONE_INNER":"201","USER_ID":"18","PHONE_NUMBER":" 375293404406","CALL_START_DATE":"2023-10-24T14:00:23 03:00","CRM_CREATE":"1","SHOW":"1","TYPE":"2","LINE_NUMBER":" 375(44)799-13-18"},"telephony.externalcall.register_6537a3c798c418.72559539":{"USER_PHONE_INNER":"203","USER_ID":"1208","PHONE_NUMBER":" 375293404406","CALL_START_DATE":"2023-10-24T14:00:23 03:00","CRM_CREATE":"1","SHOW":"1","TYPE":"2","LINE_NUMBER":" 375(44)799-13-18"}}
[2023-10-24T14:00:25+03:00][info] RESPONSE: {"telephony.externalcall.register_6537a3c7a02ad2.62379356":{"CALL_ID":"externalCall.ca6790451df68e494e77d7e8aebfcbb7.1698145224","CRM_CREATED_LEAD":null,"CRM_CREATED_ENTITIES":[],"CRM_ENTITY_TYPE":"CONTACT","CRM_ENTITY_ID":19886,"LEAD_CREATION_ERROR":""},"telephony.externalcall.register_6537a3c79a6212.95307755":{"CALL_ID":"externalCall.05f564f31808727888acc9e8ad2a839a.1698145225","CRM_CREATED_LEAD":null,"CRM_CREATED_ENTITIES":[],"CRM_ENTITY_TYPE":"CONTACT","CRM_ENTITY_ID":19886,"LEAD_CREATION_ERROR":""},"telephony.externalcall.register_6537a3c798c418.72559539":{"CALL_ID":"externalCall.5bef30718552fe1d488a9b4c72f3fa29.1698145225","CRM_CREATED_LEAD":null,"CRM_CREATED_ENTITIES":[],"CRM_ENTITY_TYPE":"CONTACT","CRM_ENTITY_ID":19886,"LEAD_CREATION_ERROR":""}}
[2023-10-24T14:00:26+03:00][info] REQUEST: {"telephony.externalcall.hide6537a3c9758c56.21891491":{"CALL_ID":"externalCall.5bef30718552fe1d488a9b4c72f3fa29.1698145225","USER_ID":"1208"}}
[2023-10-24T14:00:26+03:00][info] RESPONSE: {"telephony.externalcall.hide6537a3c9758c56.21891491":true}
[2023-10-24T14:00:31+03:00][info] REQUEST: {"userGet_50":{"start":"50"}}
[2023-10-24T14:00:31+03:00][info] RESPONSE: {"userGet_50":[{"ID":"160","XML_ID":"33243454","ACTIVE":true,"NAME":"Евгений","LAST_NAME":"Барсуков","SECOND_NAME":"Васильевич","EMAIL":"evbarsukov85@gmail.com","WORK_PHONE":"","WORK_POSITION":"Инженер-механик","IS_ONLINE":"N","TIME_ZONE":"","TIMESTAMP_X":[],"TIME_ZONE_OFFSET":"0","DATE_REGISTER":"2020-12-04T03:00:00 03:00","LAST_ACTIVITY_DATE":[],"PERSONAL_GENDER":"M","PERSONAL_BIRTHDAY":"1985-09-25T03:00:00 04:00","PERSONAL_PHOTO":"https:\/\/cdn-ru.bitrix24.by\/b14599608\/main\/ffd\/ffd962b9c92727c28d62db40ab4564be\/avatar.png","PERSONAL_MOBILE":" 375447802855","PERSONAL_CITY":"Гомель","UF_DEPARTMENT":[50],"UF_PHONE_INNER":"606","UF_EMPLOYMENT_DATE":"","USER_TYPE":"employee"},{"ID":"162","XML_ID":"33243722","ACTIVE":false,"NAME":"Вадим","LAST_NAME":"Бартош","SECOND_NAME":"Юрьевич ","EMAIL":"bartosh.vadim0608@mail.ru","PERSONAL_PHONE":"","WORK_PHONE":" 375293135754","WORK_POSITION":"мастер погрузо-разгрузочных работ ","IS_ONLINE":"N","TIMESTAMP_X":[],"TIME_ZONE_OFFSET":"0","DATE_REGISTER":"2020-12-04T03:00:00 03:00","LAST_ACTIVITY_DATE":[],"PERSONAL_GENDER":"M","PERSONAL_BIRTHDAY":"2022-08-06T03:00:00 03:00","PERSONAL_PHOTO":"https:\/\/cdn-ru.bitrix24.by\/b14599608\/main\/a64\/a648e5a45000078072854f26247abbb6\/avatar.png","PERSONAL_MOBILE":" 375293135754","PERSONAL_CITY":"Гомель","UF_DEPARTMENT":[52],"UF_EMPLOYMENT_DATE":"","USER_TYPE":"employee"},{"ID":"164","XML_ID":"33244270","ACTIVE":false,"NAME":"Оксана","LAST_NAME":"Щербина","SECOND_NAME":"","EMAIL":"svoirti@mail.ru","WORK_PHONE":"","WORK_POSITION":"Кладовщик склада собственных нужд","IS_ONLINE":"N","TIME_ZONE":"","TIMESTAMP_X":[],"TIME_ZONE_OFFSET":"0","DATE_REGISTER":"2020-12-04T03:00:00

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Проблема не решена(

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не работает вызов из битрикса и также не сохраняет звонки в битрикс24 с номеров : "204", "745", "504"

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Мы проконсультировались с нашей технической поддержкой, вот комментарий специалиста:

"
приложение каждую секунду выполняет запрос event.offline.get' => 'event.offline.get?limit=100
То есть, они не подвесили свой обработчик к исходящему событию ONEXTERNALCALLSTART. Когда клиент выполняет звонок с портала, событие попадает в офлайн событие, которое затем забирает приложение. Такой алгоритм создает лишнюю нагрузку на портал

С нашей стороны, мы возвращаем на запрос приложения

array (
            'ID' => '1166536',
            'TIMESTAMP_X' => '2023-10-24T14:09:07+03:00',
            'EVENT_NAME' => 'ONEXTERNALCALLSTART',
            'EVENT_DATA' =>
            array (
             'PHONE_NUMBER' => '+375447318621',
             'PHONE_NUMBER_INTERNATIONAL' => '+375447318621',
             'EXTENSION' => '',
             'USER_ID' => '4894',
             'CALL_LIST_ID' => 0,
             'LINE_NUMBER' => '',
             'IS_MOBILE' => false,
             'CALL_ID' => 'externalCall.36904d5b1fee4c94457954160907a856.1698145747',
             'CRM_ENTITY_TYPE' => 'CONTACT',
             'CRM_ENTITY_ID' => 56060,
             'CRM_CREATED_LEAD' => NULL,
             'CRM_CREATED_ENTITIES' =>
             array (
             ),
            ),
            'EVENT_ADDITIONAL' =>
            array (
             'user_id' => '4894',
            ),

То есть, с нашей стороны все работает. Неполадки конкретно между приложением и их АТС
"

Таким образом, по поводу некорректной работы приложения разработчик все же должен обратиться к нам сам через тикет

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Это ответ техпоодержки Битрикс24